Privacy policy

Last updated: October 8, 2026

This Privacy Policy explains how BYLLY LLC, operating as Resilia ("Resilia", "we", "us", "our"), collects, uses and shares your personal information when you visit resilias.ca, buy from us or contact us. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Who is responsible for your information

BYLLY LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Our person responsible for privacy can be reached at support@resilias.ca.

What we collect

  • Order information: name, shipping and billing address, email address, phone number (if you give one), the products you order and your order history.
  • Payment information: payments are handled by our payment processors. We do not see or store your full card number.
  • Communications: messages you send us and our replies.
  • Marketing preferences: whether you have subscribed to our emails and when.
  • Technical information: IP address, device and browser type, pages viewed, and similar data collected through cookies and tracking technologies.
  • Health information: we do not ask you for health information. Please do not include medical details in messages to us. If you choose to share any, we will use it only to answer your request.

Why we use it

  • To process and ship your order, send order updates and provide customer support.
  • To process refunds, prevent fraud and meet legal and tax obligations.
  • To improve our website, products and advertising.
  • To send you marketing emails or messages, only with your consent (see below).

Who we share it with

We share only what is needed with service providers who help us run the store, including:

  • Shopify (store platform, checkout and order management)
  • Payment processors
  • Our fulfilment and shipping partners, who receive your name, address and contact details to deliver your order
  • Email and messaging providers (for example Klaviyo)
  • Analytics and advertising platforms (for example Meta, Google and TikTok) [CONFIRM: list actual pixels and apps installed]

We do not sell your personal information. We may also disclose information where required by law or to protect our rights.

Where your information is stored

Our company is based in the United States and our providers may be located in Canada, the United States and other countries. Your information may therefore be processed outside your province or outside Canada, where it may be subject to the laws of those places and accessible to their courts and authorities. Our fulfilment partner is located outside Canada. [CONFIRM: fulfilment partner country]

Cookies and similar technologies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure our advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Email and messages (CASL)

We send marketing emails only if you have given consent, for example by subscribing on our site. You can withdraw consent at any time by clicking "unsubscribe" in any email or by writing to support@resilias.ca. We will still send essential messages about your order. Our marketing emails identify us as Resilia / BYLLY LLC and include our mailing address and contact information, in line with Canada's Anti-Spam Legislation (CASL).

How long we keep it

We keep personal information only as long as needed for the purposes above, including to meet tax, accounting and legal requirements. [CONFIRM: retention periods]

How we protect it

We use reasonable safeguards, including encrypted connections (SSL) and access controls with trusted providers. No method of transmission or storage is completely secure, but we work to protect your information.

Your rights

You may ask to access the personal information we hold about you, correct it, withdraw your consent, or ask us to delete it where the law allows. To make a request, email support@resilias.ca. We may need to verify your identity, and we will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Notice for Quebec residents

If you live in Quebec, the Act respecting the protection of personal information in the private sector (Law 25) also applies. In addition to the above:

  • Our person responsible for the protection of personal information can be reached at support@resilias.ca.
  • Your information may be transferred and stored outside Quebec, including in the United States and other countries, by us and our service providers.
  • You may ask for access, correction or deletion of your information, withdraw consent, and ask about the technologies we use. You may also contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
  • Tracking and profiling technologies that collect data about you are not turned on by default and are used only with your consent where required. [CONFIRM: cookie-consent banner set up]
  • A French version of this policy will be available on request. [CONFIRM: French version, required before marketing in Quebec]

Children

Our website and products are intended for adults. We do not knowingly collect information from children under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date updated above.

Contact

Questions or concerns about your privacy? Email support@resilias.ca or write to BYLLY LLC (Resilia), 30 N Gould St Ste N, Sheridan, WY 82801, United States.