Shipping policy
Shipping cost
Shipping is free on every Resilia order within Canada.
How long does delivery take?
Delivery usually takes 6–12 business days from the day you order.
- Processing: 1 to 3 business days (order confirmation, quality check and packing).
- Transit: the remaining time, from our fulfilment partner to your door.
As soon as your order ships, you will receive an email with a tracking number. You can also follow your parcel on our Order Tracking page. Remote areas can take a few days longer, and delays can happen during peak periods or because of customs or carrier issues. These are estimates, not guarantees.
Where we ship
We currently ship to addresses in Canada.
Customs, duties and import taxes
Your order is shipped to you from our fulfilment partner outside Canada. Depending on the value of your order, the carrier may collect Canadian import taxes (GST/HST, and PST or QST where they apply) and any customs duties when your parcel is delivered. These charges are set by the Canada Border Services Agency and are not part of the price you pay at checkout.
Address accuracy
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, contact us and we will help you, but we may need to ask for the cost of re-shipping.
Lost or damaged parcels
If your tracking shows delivered but you have not received your parcel, or if your order arrives damaged, email us with your order number and we will make it right. See our Refund Policy for details.
Payment methods
We accept VISA, Mastercard and the other payment methods shown at checkout. All prices are in Canadian dollars (CAD).
Questions
Email us at support@stonvale.com with your order number and we will help.